Incident Management Process Guide
Carlo Figliomeni graduated with a Business Administration Diploma from Ryerson University in 1975. After graduation, started working as a Computer Operator at IBM Canada Ltd. While at IBM, Carlo obtained his Bachelor of Business Management degree in 1991. Carlo left IBM in 1994, as an Advisory System Analyst, to pursue a career goal as an Independent Consultant and performed the function of ITIL Process Consultant; Senior Business Consultant; and Senior Project Manager and held Staff Management positions.