How do I get a library card?
If you apply online, you must show identification and proof of your current address before borrowing physical materials.
Take a virtual tour of the library card registration process:
What is my PIN number?
Your PIN is your Personal Identification Number and serves as a security check when you try to access your library record online. You need it in order to check your library record and to renew items online.
When you registered for a library card, the library assigned the last four digits of your telephone number. If you need assistance retrieving your PIN, please submit a request through our Customer Service Request form. You may also visit any of our open branches to speak directly with library staff.
How many items may I sign out?
There is a limit of 50 items checked out at one time per library card. You may have up to 200 requests on your card at any one time.
How do I renew an item?
Items may be renewed in person at any library location, by clicking on Login or by calling the library at (905) 793-4636. Please be prepared to provide your library card number when telephoning. Items that are not restricted as 7 day loans can be renewed up to 99 times, unless another customer has requested the item.
How do I request/hold an item?
You may place requests in person at any of our open branches, by phone (905) 793-4636, or online by searching through our catalogue at www.bramptonlibrary.ca and clicking on “Place Request”. You will require your library card number and PIN to place a hold online. When your item is available, you will be notified by email if you provided your email address, or by telephone via the Library’s automated system when your request is available for pick up. To add an email address to your account, please complete the Customer Service Request form.
Why can't I place a request on an item in the catalogue?
To place requests on physical items, such as print books or DVDs, you must have a full Brampton Library membership. If you registered for your card online, then your access is limited to our online content. To upgrade to a full membership, please complete the Customer Service Request form, and our staff will let you know when you can start placing your holds.
How do I keep track of my request/hold status?
Active: You have successfully placed a hold and been added to the waiting list. We will notify you once it is returned and ready for you.
Pending: Staff are working to retrieve this hold for your from our collection.
In Transit: Your hold is on it's way to your preferred location. We will notify when it is ready for pickup.
Held: Your held item is ready for pickup. Please pick it up before it expires in 7 days.
How do I suspend my requests/holds?
Going on vacation and don’t want to lose your place in the hold list? You have the option to suspend your holds. Just follow these easy steps.
1. Click on Login
2. Log in
3. Click on Requests
4. Select the item(s) you wish to suspend
5. Enter the new activation date at the top of the screen
6. Click on the Suspend/Reactivate Selected button at the bottom of the screen.
When you are ready to reactivate your requests, select the items you wish to reactivate and click on the Suspend/Reactivate Selected button at the bottom of the screen. Please note you cannot suspend your holds if the status is “SHIPPED” or “HELD”.
How do I cancel my requests/holds?
If you no longer need the item(s) you requested, you can cancel by accessing your online account, or by calling the library at 905-793-4636. If your item is already in "SHIPPED" or "HELD" status, you will need staff assistance to cancel your hold. For assistance accessing your library card number or PIN, please complete the Customer Service Request form.
How do I change my personal information?
You can change your Personal information by accessing your online account, or in person at any of our open branches. Please be prepared to provide your library card number, and identification that verifies the changes you would like to make. To change your personal information online:
1. Click on Login
2. Enter your library card number (no spaces) and PIN number
3. Click on Contact Information and Preferences button
4. Enter updated information
5. Click on Submit Change Request button at the bottom of the screen
6. Upon your next visit to any of our open branches, you must show identification and proof of your current address before borrowing physical materials.
How do I pay late fees?
Late fees can be paid at any library location by cash, personal cheque or debit card. Your account must be below $25.00 in order to borrowing items from the library. Long overdue accounts may be subject to Recovery Agency actions and additional charges may be applied to your account. All Recovery Agency accounts must be paid in full before borrowing items will be reinstated. Late fees of $1.00 per day will be charged for DVDs, GoPro Kits, Launchpads, PAMA and TRCA Passes. Late fees for overdue items are applied to a maximum of $10.00 per item.
How do I keep track of my due dates?
Return borrowed items on time with the help of these tips:
1. Ask staff to sign you up for email due date reminders
3. Keep your receipts and mark your due dates on your calendar
How do I book a library computer?
Our branches are currently closed. These services will resume when our branches reopen.
Computers can be booked online, by phone (905) 793-4636 or in person at any of our branch libraries. Please be prepared to provide your library card number. If you visit one of our branch libraries, you can book a computer using your library card at any service desk.
To book a computer online:
- Click Book A Library Computer button on the homepage
- Select location
- Enter your library card number (no spaces)
- Select date and time (you can book up to 7 days in advance)
- To confirm information, click on ACCEPT button
How do I as an author get my book added to the library's collection?
Brampton Library has purchasing agreements with a number of vendors who provide the bulk of the library’s collection and offer value added services like cataloguing and processing. Because those agreements are in place, the library generally purchases through these vendors rather than directly from an author. To ensure consistency in the quality of the collections, all materials offered for inclusion in the collection are evaluated based on the selection criteria outlined in the Collection Management Policy. Those criteria include consideration for the physical quality and suitability of the work as well as authoritativeness and accuracy of the work.
Any unsolicited self-published work submitted for inclusion in the collection should be forwarded to the Selections staff for consideration. The Selections staff can consult with other sources for feedback, but the Selection staff or the Manager, Collections will make the final decision regarding whether or not to add the work to the collection.
An author wishing to donate a self-published work for addition to the collection can send a copy of the work to the Manager, Collections with the understanding that the submission will be treated as a donation in accordance with the Collection Development Policy, which does not guarantee that the work will be added to the collection. If the author can provide reviews (links to online reviews are acceptable) of the work under consideration, these should also be forwarded to the Manager, Collections.
If the author is specifically requesting that the library purchase the self-published work, the author should send relevant information about the book – websites, reviews, sample scanned pages – via e-mail or mail to the Selections staff pending a decision.
How do I apply for a job?
Brampton Library accepts resumes for employment on an on-going basis. Resumes are kept on file for six (6) months and are reviewed continuously as suitable vacancies become available to external applicants. All job offers will be conditional upon providing, at your expense, a current Criminal Record Search acceptable for employment at the Library. To view and apply to our current vacancies, please apply for a job. While the Library thanks you in advance for your interest, only those candidates being considered will be contacted.